Refund policy
30-Day Feel-Good Guarantee
At Evenly, we believe wellness should feel supportive, calm, and low-pressure — including your shopping experience.
That’s why every order is backed by our 30-day satisfaction guarantee.
If you’re not satisfied with your experience, contact us within 30 days of delivery and our team will be happy to help.
Return Eligibility
We accept returns within 30 days of delivery for unopened products in their original condition and packaging.
To request a return, please contact our support team before sending any items back.
Opened Products
Because Evenly is a consumable wellness product, opened products are generally non-returnable for hygiene and safety reasons.
However, if there’s an issue with your order, please reach out to us and we’ll do our best to find a solution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue.
We’ll arrange a replacement or refund where appropriate.
Refund Processing
Once your return has been received and inspected, approved refunds will be processed back to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time.
Shipping Costs
Original shipping fees are non-refundable unless the issue was caused by an error on our side.
Customers are responsible for return shipping costs unless otherwise stated.
Contact Us
For any return or order-related questions, contact us at: support@hievenly.com
Please include:
- Your order number
- The email used for purchase
- A brief explanation of the issue
We’ll get back to you as soon as possible.
