Shipping policy
Do you offer free shipping?
Yes — Evenly offers free standard shipping on all orders over €60 within eligible EU (European Union) countries.
Any applicable shipping costs or upgraded delivery options will be clearly shown at checkout before payment.
Where do you ship?
We currently ship across most European countries, with plans to expand internationally over time.
If your country is unavailable during checkout, feel free to contact our support team and we’ll do our best to assist.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
- Europe: 5–10 business days
- International: 7–14 business days
Please note that shipping times may vary slightly depending on your location and customs processing.
Will I receive tracking information?
Yes. Once your order has been shipped, you’ll receive a shipping confirmation email with tracking details so you can follow your package.
Can I modify or cancel my order?
If you need to make changes to your order, please contact us as soon as possible after placing it.
Once an order has been processed or shipped, we may no longer be able to modify or cancel it.
My package is delayed — what should I do?
While most orders arrive within the estimated timeframe, occasional delays can happen due to customs, weather conditions, or carrier issues.
If your package appears significantly delayed, please contact us and we’ll be happy to help.
What if my package arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue.
We’ll work quickly to resolve it for you.
